Frequently Asked Questions

Welcome to Hotel Burbank! Below you’ll find answers to our most common guest questions. If you don’t see what you’re looking for, please contact our team directly — we’re happy to help.

Amenities & Facilities

  • Glendale Express has an outdoor swimming pool and relaxing hot tub.

  • Glendale Express provides provides complimentary Wi-Fi for all your needs during your stay.

  • Dogs are welcome at Glendale Express in select pet-friendly rooms. A pet cleaning fee of $75 + tax per pet is charged at check-out for every 7 days stayed. The pet-friendly rooms at Glendale Express can accommodate a max. of 2 pets per room and a max. size of 50 lbs per pet.

Booking & Reservations

  • Promotional rates and special offers at Glendale Express are subject to a non-refundable cancellation policy. 

    Glendale Express’s Best Available Rate is cancellable up to 24 hours prior to arrival without penalty. 

    Please see your booking confirmation for your specific cancellation policy.

  • Hotel reservations at Glendale Express can be modified by contacting the Reservations team. Please note, modifications are subject to availability and rate differences.

  • Guests must be at least 21 years of age to check-in at Glendale Express

Check-in / check-out

  • Check-in at Glendale Express begins at 3:00 PM, and check-out is at 11:00 AM. Contact the hotel directly for options available for early check-in and late check-out.

Parking & Transportation

  • Glendale Express provides secure parking for $10 per vehicle, per night.

  • Glendale Express does not provide an airport shuttle service. However, our knowledgeable on-site team can assist with information for public transportation, taxi, or ride-share options like Uber/Lyft.

Loyalty Program

  • Glendale Express offers Guestbook members club rewards to redeem towards future stays. Please contact the hotel directly to inquire about signing up.

Dining

  • Glendale Express offers a mini market for snacks and beverages on the go. Glendale Express does not have a full service restaurant or bar. Just ask our staff for local recommendations.

Rooms

  • Glendale Express provides ADA-compliant rooms. For families, connecting rooms and roll-aways are available. Please contact the hotel directly to inquire about the availability of specialty rooms and roll-aways.

SMOKE FREE POLICY

  • Glendale Express is a smoke-free facility. Smoking is not permitted in the guestrooms or anywhere on property. If smoking occurs in a guestroom, a cleaning fee of $250 will be applied to the guest’s folio. Smoking is permitted off property and at least 20 ft. away from building entrances